FAQ & Troubleshooting

What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP addresses:  137.135.90.98 137.135.88.12 All Europe hosted cloud services currently run behind ...
Tue, 16 Mar, 2021 at 10:56 AM
When does the app synchronize/check for updates?
Screens and all other content are updated on the device at predefined synchronization intervals that occur in the background when the app is running. These ...
Wed, 9 Dec, 2020 at 1:13 AM
How secure is my data?
TABLE OF CONTENTS On Devices Communications Servers Support and Maintenance of Your Data If In Doubt - Hire us to host your data in a private, single-...
Wed, 9 Dec, 2020 at 1:14 AM
How do I configure emails from the platform? (From addresses, SPF records and mail rules)
TABLE OF CONTENTS Customizing the "From" (Sender) Address for platform emails Troubleshooting Email Delivery Issues Adding an SPF entry onto y...
Tue, 16 Mar, 2021 at 10:55 AM
Using Force Sync to Manually Re-submit Unfinished Uploads
Sometimes a form will hang up uploading to the platform after the user submits it. This is often due to the user device’s network connection and the size of...
Mon, 28 Dec, 2020 at 5:21 AM
Manually Rescheduling a Connector
Once a form has been submitted it will also be automatically sent via any data connectors that have been set up – email, Dropbox, Google Drive, etc. There m...
Tue, 1 Dec, 2020 at 10:35 PM
Downloading Old Form Submissions in Bulk
Any data submitted, old or new, can be downloaded from the web dashboard in a compressed file containing each desired submission in either PDF or Word forma...
Tue, 1 Dec, 2020 at 10:43 PM
Creating an Infinite Loop Workflow ("SAVE TO CLOUD")
Requirement: WiFi or Data Connection Prerequisite: Workflow a Form Entry Between Users (Process Steps) If you're looking for an alternative to saving ...
Tue, 1 Dec, 2020 at 10:46 PM
How do I log into the mobile app?
You must be registered as an app user in order to log into the mobile app. Once you are set up as an app user on the website, you will receive an email invi...
Wed, 9 Dec, 2020 at 1:28 AM
What is the difference between Standard and Premium users?
We provide multiple user types to address different usage profiles and scenarios. Note that all Premium features require all involved users (whether in the ...
Wed, 9 Dec, 2020 at 1:29 AM