FAQ & Troubleshooting

What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP addresses:  137.135.90.98 137.135.88.12 All Europe hosted cloud services currently run behind ...
Tue, 31 Dec, 2019 at 5:23 PM
Where do you host your servers? Can you host somewhere else?
Our Cloud service runs on Microsoft's Windows Azure cloud platform, across 2 independent platform nodes - USA and Europe. Your account and all data w...
Tue, 31 Dec, 2019 at 5:23 PM
When does the app synchronize/check for updates?
Screens and all other content is updated on the device at pre-defined synchronization intervals that occur in the background when the app is running. These...
Mon, 24 Feb, 2020 at 11:01 AM
How secure is my data?
Our priority is ensuring that the data you capture on devices, as well as store on our platform, is as secure as possible. To this end, our platform utilize...
Mon, 24 Feb, 2020 at 11:02 AM
How do I configure emails from the platform? (From addresses, SPF records and mail rules)
Our platform uses SendGrid as our bulk emailing service, which means that all emails sent from our platform will run through SendGrid and be delivered by Se...
Mon, 24 Feb, 2020 at 11:03 AM