FAQ & Troubleshooting

What is the cloud platform's IP address? (for firewall / white listing purposes)
All USA hosted cloud services currently run behind IP addresses:  137.135.90.98 137.135.88.12 All Europe hosted cloud services currently run behind ...
Thu, 21 May, 2020 at 10:34 PM
When does the app synchronize/check for updates?
Screens and all other content are updated on the device at predefined synchronization intervals that occur in the background when the app is running. These ...
Thu, 14 May, 2020 at 5:36 PM
How secure is my data?
Our priority is ensuring that the data you capture on devices as well as store on our platform is as secure as possible. To this end our platform utilizes s...
Thu, 14 May, 2020 at 5:37 PM
How do I configure emails from the platform? (From addresses, SPF records and mail rules)
Our platform uses SendGrid as our bulk emailing service, which means that all emails sent from our platform will run through SendGrid and be delivered by Se...
Thu, 14 May, 2020 at 5:38 PM
How do I filter what users see on the app/website?
Here is the current rule of thumb when it comes to restricting visibility/access to content across the platform: Access Permissions control the user'...
Tue, 9 Jun, 2020 at 1:40 PM
Creating an Infinite Loop Workflow ("SAVE TO CLOUD")
Requirement: WiFi or Data Connection Prerequisite: Workflow a Form Entry Between Users (Process Steps) If you're looking for an alternative to saving ...
Sun, 23 Aug, 2020 at 6:50 PM